Setup and installation
We believe that exemplary service is just as crucial as the product itself. That’s why we offer comprehensive installation and instruction services with every purchase. Our certified technicians will assist with the setup, in person or remote. After installation, they will conduct a thorough walkthrough, demonstrating and explaining every feature so you can take full advantage of your new device. Enjoy peace of mind knowing that our dedicated team is here to support you every step of the way. Your satisfaction is our priority, and we’re committed to making sure you get the most out of your Artemis.
StepShipping of the Artemis
After completement of your purchase, the Artemis is shipped in a convenient laboratory storage box to keep your device safe during storage and shipping events.
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Setting up
Upon the arrival of your Artemis device, our expert team will be ready to provide virtual support to ensure a seamless setup process. They will guide you through each step, from unboxing to the initial configuration, ensuring that your device is ready for use. With their expertise, you’ll be walked through the process of performing your first measurement, ensuring that you feel confident and capable of operating Artemis to its fullest potential. Our goal is to make your experience smooth and stress-free, with support available every step of the way.
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Assistance data interpretation and interpretation first results
Our dedicated Locsense expert will be available to assist you with interpreting your first results and providing support with data analysis. They will guide you through the initial findings, answer any questions you may have, and ensure that you understand how to make the most out of your data. With their expertise, you’ll be able to confidently navigate the analysis process and extract valuable insights to advance your work.
Frequently Asked Questions
Yes, the transwell plates can be placed inside the Artemis plate holder. The device can automatically read-out the entire plate by performing TEER and impedance spectroscopy measurements on all wells.
Yes, in addition to the standard configuration, Locsense can provide interfacing to microfluidic chips, or organs-on-chip.
Yes, the Artemis can perform time-lapse measurements, e.g. for a period of 24 hours or 72 hours with time intervals varying from several minutes to hours or days.
Yes the Artemis is compatible with the incubator. The cells can be placed inside the incubator, while the Artemis detector is placed on top of the incubator.